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Steve Fitzgerald is an experienced manager in monitoring and data center operations, currently at Ascend Learning since April 2012, where responsibilities include overseeing operational activities, managed services partners, and service agreements. Prior to this role, Steve served as Technology Operations Manager at Stream Global Services, leading incident management for critical outages and implementing ITIL best practices. Steve has also worked in various capacities, including IT Incident Manager and Executive Support Specialist, demonstrating a strong background in service delivery, customer satisfaction, and operational efficiency during tenure at 3Com's IT department.