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Katy Morgan is an accomplished professional with extensive experience in customer experience management and service development. Currently serving as Customer Experience Owner and Senior Manager Segments at ASB Bank since August 2018, Katy has held significant roles in previous organizations, including AT HOP Retail Lead at Auckland Transport, where responsibilities included developing retail strategies and optimizing sales channels for Auckland’s transport card. Katy's background also encompasses marketing and service development at Franchise Shop, service development management at Mobile Mentor Ltd, and sales operations management across various locations. Katy holds a Bachelor of Commerce in International Business and Marketing from The University of Auckland and is equipped with a strong foundation in strategic planning, customer satisfaction, and team leadership.