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Sergey Kheyfets is a highly experienced voice engineer with a strong background in designing and implementing advanced communication systems across various companies. Currently serving as a Senior Staff Voice Engineer at ASAPP since May 2020, Kheyfets focuses on integrating Genesys Cloud and developing contact center software solutions. Previous roles include Senior Network/Voice Engineer at Wayfair, where Kheyfets supported a large CUCM and Contact Center environment, and consulting positions at World Wide Technology and AT&T Consulting, providing technical solutions and project leadership. Kheyfets began the career as a Systems Engineer at Acme Packet, gaining expertise in Unified Communications solutions. With a foundation in Electrical Engineering and programming, Kheyfets exhibits a strong command of telecommunications and network operations.