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Ken Dodge is an experienced professional in operations training and client management, currently serving as the Operations Training Manager and Senior Learning Coach at Gallagher since January 2019. Prior to this role, Ken was a Senior Associate at Mercer from September 2017 to January 2019, functioning as a Lead Consultant on Mercer Marketplace and managing both marketplace and non-marketplace client accounts. Ken's earlier experience includes serving as an Account Manager at Arthur J. Gallagher & Co. from April 2012 to September 2017, overseeing a book of approximately 20 clients with a focus on implementation and compliance. Ken also held a Client Relationship Specialist position at Guardian Life from 1994 to April 2012, managing a significant block of renewals across multiple coverage lines. Education was pursued at Eastern Washington University from 1990 to 1991.