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Jonathan Scotton is an experienced IT professional currently serving as a Service Manager at Arrowhead Technologies since December 2023. Previously, Jonathan held the position of Service Desk Manager at Elite Pro Technology, where responsibilities included stakeholder communication, IT service desk improvements, and performance management of technicians. Jonathan's background includes significant military experience as an Information Technology / Network Operations Manager with the US Army, overseeing telecommunications systems and staff training. Additional roles include Senior Help Desk Technician at ERP International and Information Management/IT Support Technician at NIKA Solutions, emphasizing network support and infrastructure management. Jonathan is pursuing a Bachelor's degree in Network Operations and Security from Western Governors University, with prior education from New Horizons Computer Learning Center and Satellite Beach High School.