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Jenifer Morgan is an accomplished business leader with extensive experience in customer experience and business transformation. Currently serving as the Director of Business Transformation at Arrow Electronics, Jenifer focuses on optimizing processes and launching eCommerce strategies to enhance customer interactions. Prior roles include Global Operations Manager for Customer Experience, overseeing significant annual revenue and leading a team to improve service quality, as well as Inside Account General Manager at Pearson North America, where strong relationships with educational institutions were established. Earlier experience at HP involved driving business growth across various sectors. Jenifer holds a Bachelor of Business Administration in International Business from Sam Houston State University.