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Nirav Shah is a skilled Technical Business Analyst with experience at Arriva Group since March 2022, specializing in the full software development lifecycle (SDLC) and successful implementations of payroll and IT service management solutions. Prior to this role, Nirav held positions as a Technical Application Specialist and Applications Analyst at De Montfort University, where responsibilities included providing second-line support and managing technology solutions related to ERP and CRM. With foundational training at IBM as a Technical Specialist and practical experience as a Service Desk Analyst at the University of Leicester, Nirav possesses a solid technical background complemented by a Postgraduate Certificate in Computing and a Bachelor's degree in Computing for Business from De Montfort University.