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Ru B. is a CRM Business Analyst at Otis Elevator Co. since November 2019, where responsibilities include serving as the primary liaison among stakeholders, solution architects, and Scrum teams across the project lifecycle involving CRM Dynamics services. Prior experience includes an internship at Valyant AI, focusing on system testing, data visualization, and client interaction for revenue enhancement, as well as a role as an eCommerce Business Analyst for the Academic Experimental Project - PetsGlory, where Ru prepared analysis reports and supported marketing strategies. Ru also volunteered as External Communications Manager for Project Management Without Borders, managing the marketing strategy and leading a team in various promotional tasks. Earlier experience as a Business Analyst at Pactic Media Concepts Pvt Ltd involved gathering requirements, conducting data analysis, and contributing to successful ad campaigns. Ru holds a Master's degree in Management Information Systems from the University of Colorado Denver.