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Tim Keen is an experienced IT consultant with a diverse background in customer service and technical support. Currently serving at P1 Technology since April 2018, Tim Keen also works as a Customer Service Representative at Melbourne IT, focusing on domain management, DNS, and Exchange email. Previous roles include providing customer support at Lanier Australia and iPrimus, where responsibilities encompassed handling inbound and outbound calls, technical troubleshooting, and resolving printing and internet issues. Tim Keen began a career in technical support at TeleTech and gained early experience as an IT Technician at Autoliv Australia, demonstrating a solid foundation in IT and customer care throughout various positions from 2003 to the present.