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Mario Castanon has worked for a variety of companies since 2016. Mario started at eReplacementParts.com as a Customer Service Representative, where they took inbound customer service calls, tracked orders, and placed orders for customers. In 2017, they became an Authorization Agent/Operations Coordinator at Landmark Home Warranty, where they managed warranty claims, took contractor's diagnoses to make decisions, and authorized contractors to do work. From 2019 to 2020, they worked at the United States Postal Service as a Mail Processor. In 2020, they worked at Bungalow as an Operations Coordinator/Maintenance Technician Coordinator, where they managed multiple contractors schedules, managed and oversaw small to medium projects, and assisted with turnover inspections, repairs, and escalations. In 2022, they became a Claims Manager II at 2-10 Home Buyers Warranty, and in 2023 they became a Customer Service Representative at Armadillo.

Mario Castanon obtained their High School Diploma from Cottonwood High School in 2008. Mario then attended Salt Lake Community College.