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Elaine M. is an experienced operations manager and technical trainer currently serving at Arlo Technologies, Inc. since July 2018, with a focus on customer care and quality assurance within the contact center. Prior experience includes roles as a contact center QA specialist and online community moderator at NETGEAR from July 2015 to July 2018, and various positions at COMMERCIAL PROPERTY MANAGEMENT, INC. and Concentrix spanning from April 2004 to July 2015, including technical support and quality assurance roles. Elaine holds a Bachelor of Science degree in Information Technology from St. Paul University Quezon City and additional certifications in Computer/Information Technology Administration and Computer Information Infrastructure from Learnet Academy.