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Wanda King oversees the claims payment system and is the primary lead for FEP Operations, which includes claims, customer service, support services and information technology. King has led FEP Operations since December 2015. King joined Arkansas Blue Cross in 1992 in Individual Marketing, where she was a telemarketing representative. She worked in a variety of positions within the Arkansas Blue Cross family of companies. During a three-year break from Arkansas Blue Cross, she joined the Central Arkansas Veterans Healthcare System as a marketing specialist, which allowed her the opportunity to receive healthcare coverage through the Federal Employee Program she now directs. King, originally from Brinkley, graduated from the University of Central Arkansas and received a master’s degree in Health Services Management from Webster University. Her professional designations include Professional, Academy of HealthCare Management (PAHM) and Managed Healthcare Professional (MHP).