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Jennifer Zutter is a seasoned professional with extensive experience in customer success and training within virtual environments. Currently serving as Senior Manager for Customer Success at Arise Virtual Solutions Inc. since March 2009, Jennifer has also held roles including Manager of Customer Success and Contracted Lead Instructor, focusing on virtual call center service support. From March 2011 to June 2018, Jennifer was a Trainer and Chief Scoring Leader at Educational Testing Services, where responsibilities included training over 100 scoring leaders and overseeing their daily activities. Additionally, Jennifer served as an MQI Rater and Coach at Harvard University from August 2011 to February 2017, where coaching and evaluating teaching quality were central tasks. Earlier in the career, Jennifer worked as an Actuarial Assistant at VASA Insurance Company, assisting in data analysis and statistical modeling processes. Jennifer holds a Bachelor of Science degree in Mathematics from Purdue University.