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Guillermo Palacios Jr. is a Learning Delivery Manager at Arise Virtual Solutions Inc. since October 2022, focusing on enhancing the learner experience across all client programs on the Arise® Platform. Prior to this role, Guillermo served as a Support Training Supervisor at Velocitor Solutions, where tasks included developing best practices to enhance learner engagement and outcomes. Guillermo's extensive background includes a position as a Learning and Talent Development Facilitator at Republic Services and various roles at GP Inc., including Senior Trainer in Learning and Development. Educational qualifications include a Bachelor of Education in Bilingual and Multilingual Education from Hunter College and an Associate's degree in Family Counseling from AIC-ITH Theology Seminary.