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Diego Ferradas is a seasoned professional with extensive experience in client results and operations management. Currently serving as a Senior Client Results Manager at Arise Virtual Solutions since June 2003, Diego has developed a strong expertise in achieving client satisfaction and operational excellence. Previous roles include Outsourcing Manager and Operations Manager at AT&T from May 1993 to April 2001, where significant operational strategies were implemented. Educational qualifications include a Master of Science in Business Administration from Universidad del Pacífico in Peru and a Bachelor of Science in Maritime Sciences from Escuela Naval del Peru.