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Caroline McDonald has a range of work experience in various roles and industries. Caroline currently holds the position of Director, Gaming Operations at Arise Virtual Solutions Inc., where they are responsible for the performance of digital gaming products across multiple gaming brands. Caroline'srole involves coordinating internal activities and advocating for the customer experience. Caroline has also worked at Electronic Arts (EA) in multiple roles, including Director of Service Continuity, Senior Manager of Player Escalations, Director of European Live Support, and Area Manager. During their time at EA, they focused on operational leadership, talent development, and strategic management. Prior to EA, Caroline worked at Bioware Ireland Ltd, Stiefel Sligo, and Tiscali/TalkTalk, gaining experience in team management, coordination, and customer relations. Caroline also has previous experience as a buyer and merchandiser at Woods Arro Superstore and as a sales assistant at Conways, Sligo. Caroline's early career includes roles as a waitress and front-of-house manager at Chungs Restaurant.

Caroline McDonald obtained a National Certificate of Business (Hons) from the Sligo Institute of Technology. Caroline also attended Mercy University, although no degree or field of study is specified.