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Vanessa De Coster holds extensive experience in customer service and team leadership, currently serving as Team Leader Klantendienst at Argenta since December 2011, where responsibilities include people management, stakeholder management, and operational planning. Previously, Vanessa worked as a Customer Care Executive at VLM Airlines from May 2004 to July 2011, focusing on customer service and representing the company at international events. Earlier experience includes a role as a Ticket Desk/Group/Call Agent at Air New Zealand from July 1997 to January 2004, handling inbound calls in six languages and managing complaints and reservations. Vanessa De Coster earned a Bachelor’s degree in Toerisme en Recreatiemanagement from Thomas More University of Applied Sciences and has pursued studies in foreign languages at Università degli Studi di Genova and Sint-Lutgardis Antwerpen.