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Martin Pettifer is an experienced operations and customer service management professional with a strong background in the financial services sector. Currently serving as Operations Services Manager at Argenta Group since October 2024, Martin previously held key roles at Beazley, including Senior Credit Control Manager and Delegated Operations Manager, from February 2018 to October 2024. Prior experience includes leading the customer service department as Customer Service Operations Manager at Wesleyan and improving service processes at HSBC in various managerial roles. Martin holds a Certificate of Higher Education in Business Administration and Management from Coventry University and a GNVQ Advanced in Information Technology from Halesowen College.