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Gary Silos Dumael is an experienced professional with a diverse background in operations, corporate strategy, and customer support management. Currently serving as an Independent Contractor at ArenaCX since December 2019, Gary focuses on onboarding new partners. Previously held the position of Vice President of Corporate Strategy at FGC+ from June 2017 to November 2019, leading client acquisition and retention strategies. Prior experience includes roles such as Operations Director at Panasiatic Solutions, Customer Care Director at RingCentral, Site Director at TeleTech, and Director of Operations at Concentrix, where Gary excelled in managing large teams, optimizing operational processes, and enhancing customer satisfaction. Gary began the career as Assistant Call Center Manager at Teleperformance USA and rose through the ranks, demonstrating a strong ability to lead and implement effective strategies across various organizations.