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Dylan Kerr is an experienced IT Support Specialist currently employed at Arctic Glacier Premium Ice since June 2022, with a background that includes operating as a PC Technician at DK PC Builds since August 2014. Previous roles include IT Solutions Analyst at Cerner Corporation, where extensive support was provided to over 35,000 end users, and a Customer Service Team Lead at Malco Theatres, Inc. During this time, team supervision, customer service training, and complaint resolution were key responsibilities. Earlier experience as a Customer Service Associate at The Home Depot involved managing customer interactions and sales. Dylan holds a Bachelor of Science in Criminal Justice/Law Enforcement Administration from the University of Mississippi, completed in 2020.