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Joel Chavez is a seasoned Product Support Senior Specialist at Arcoro, where responsibilities include supporting modules such as BirdDog, ExakTime, and CoreHR, troubleshooting API connections, and managing SFT users. Prior experience includes a role as Senior Operations Product Support Specialist at BenefitMall, overseeing treasury processes for ACH, leading support staff, providing tier 1 and 2 support, and utilizing SQL for database issue identification. Joel also has expertise in creating custom reports, conducting UAT for software releases, and offering network support. Currently pursuing an Associate of Arts and Sciences in Electrical and Electronics Engineering at North Seattle College, with an expected completion in June 2024.