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Paul White is a seasoned professional in incident management, currently serving as a Major Incident Manager at Archwell since August 2021. Previously, Paul held the position of Lead Incident Analyst at Kansas City Southern from May 2017 to July 2020, where responsibilities included managing the incident process and ensuring SLA compliance. Prior experience encompasses roles as Major Incident Manager II at Blackbaud, Incident Management Analyst at 3M, and Operations Analyst and Network Support Analyst at IGT, demonstrating a strong background in troubleshooting, root cause analysis, and escalation processes. Paul obtained a Bachelor of Science degree in Management from Park University.