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Diana N. has extensive experience in technical support and management, currently serving as a Technical Support Manager at Archer Integrated Risk Management since March 2015. Prior to this role, Diana held the same position at RSA Security from March 2015 to September 2021, and contributed to IT services at Thomson Reuters from July 2013 to March 2015. Diana's career began as a Systems Engineer at Trend Micro, where responsibilities included Level 2 support for consumer products and project leadership for iterative testing. Diana also has a background in training and mentoring, having developed training materials and provided oversight for various programs. Earlier roles included support for premium clients and technical assistance for AOL customers. Diana earned a Bachelor of Science degree in Computer Engineering from the Polytechnic University of the Philippines in 2006.