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Monica Hockaday is a seasoned professional in the mortgage and loan servicing industry, currently serving as a QSF Analyst at ARCHER since December 2022. Prior to this role, Monica accumulated extensive experience at Mr. Cooper in various capacities from August 2019 to December 2022, including Loan Officer and Mortgage Loan Processor Team Lead. Previous positions include significant roles at Ocwen Financial Corporation and Homeward Residential, where Monica developed and implemented Liquidation Closing and Escalation Departments and contributed to policy development for loss mitigation and customer service. Earlier career highlights include quality assurance and foreclosure process analysis at Carlisle and Gallagher, and successful management of short sale transactions at Saxon Mortgage. Additionally, Monica has experience in sales management from Six Flags, where attendance and revenue grew significantly under their leadership. With a foundation in customer service and support dating back to roles at CBI Laboratories and First Horizon Home Loans, Monica Hockaday demonstrates a strong commitment to operational excellence and compliance within the financial services sector.