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Jason LiCausi is a seasoned IT professional currently serving as Service Desk Lead at Archaea Energy since July 2021, where responsibilities include overseeing daily operations, monitoring performance metrics, and managing complex technical issues. Previous roles at Archaea Energy, including Senior Service Desk Analyst and Technology Contractor, involved developing automation scripts and implementing service desk solutions. Prior experience spans multiple organizations, including National HME and Hoffman Kelley, focused on IT support, hardware and software problem resolution, and automation using various technologies. Jason’s background includes significant contributions in desktop engineering and technical support within healthcare and retail environments, underpinned by an Associate of Arts degree from Tarrant County College.