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Natjasucha (Jam) Chanpen is an experienced professional in customer success and technical account management, currently serving as Vice President of Customer Success at Arcadia since May 2022, following the company's acquisition of Urjanet. At Urjanet, Chanpen held the position of Vice President of Customer Success from June 2016 to May 2022, contributing to advancements in data digitization and automation for over 6,500 global utilities and telecommunications companies. Previous roles include Customer Service Manager at mGage LLC, Director of Technical Account Management at Velti, and Senior Project Manager at Air2Web, among others. With an extensive educational background from Georgia State University and Chulalongkorn University, Chanpen holds multiple degrees, including an MBA and MS in Information Systems.