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Franky Guzman is an experienced operations leader currently serving as Executive Operations Manager at Arbor since May 2024. Previously, Franky held the position of Chief of Staff at Saucey from September 2018, where key achievements included merging operations teams, standardizing procedures, and establishing customer support frameworks that enhanced service quality. Franky's operational management experience also encompasses roles in Emjay, where similar initiatives were executed. Earlier career roles include Customer Engagement Specialist at Aspiration and Customer Success Representative at ChowNow, demonstrating a strong background in customer relations and satisfaction. Franky holds a Bachelor of Arts in Anthropology from UCLA and an Associate of Arts from Riverside City College, along with certifications in FINRA Series 6 and 66.