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Ru B. is a skilled CRM Business Analyst at Otis Elevator Co. since November 2019, specializing in the SDLC of CRM Dynamics services utilizing Azure DevOps, SQL, and PowerBI. Prior experience includes an internship at Valyant AI, where Ru B. contributed to system testing, data visualization, and client interaction to enhance workflow processes. Additionally, Ru B. served as an ecommerce Business Analyst for PetsGlory, focusing on data analysis and marketing strategies, and as Volunteer External Communications Manager for Project Management Without Borders, overseeing marketing initiatives. Earlier experience as a Business Analyst at Pactic Media Concepts Pvt Ltd involved gathering business requirements and executing successful ad campaigns. Ru B. holds a Master's degree in Management Information Systems from the University of Colorado Denver.