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M T. has over two decades of experience in the software industry, working with companies like Broadcom Inc., CA Technologies, and currently Aqua Security. In roles such as Escalations Advisor, Manager, Director, and Senior Director, M T. has been heavily involved in customer success, support management, and global escalation management. With a focus on the APJ region, M T. has a track record of effectively managing accounts, leading support teams, and ensuring customer satisfaction throughout the software solutions lifecycle.