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Fatma Hassan is an experienced professional in customer success and sales, currently serving as a Customer Success Manager at Aqarmap.com since October 2017, where responsibilities include driving sales, managing customer relationships, and influencing product upgrades. Previously, Fatma held roles such as Team Lead, responsible for developing the Customer Success team and fostering collaboration across departments, and Account Manager, where advocacy for clients and satisfaction of their needs were key responsibilities. Prior experience includes working as a Senior Sales Representative at Vodafone, focusing on identifying client needs and recommending solutions, and as a Customer Service Representative at Xceed, addressing customer inquiries and complaints. Fatma holds a Bachelor's degree in Turkish Language and Literature from Ain Shams University, completed in 2012.