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Roberto Vilas Mallo has extensive experience as a Mystery Shopper, having worked since 2010 with several companies dedicated to evaluating customer service in various establishments. Current roles include positions at Helion Market Research, BARE International, and Albatross CX, where responsibilities involve conducting undercover visits and preparing corresponding reports on customer service quality. Previous roles with AQ Services International, Market Force Information, Grass Roots, International Service Check, and A.N.T. Servicalidad further demonstrate Roberto's commitment to assessing and enhancing customer experience through numerous in-person evaluations.