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Fred Taylor-Young has a strong background in IT operations and engineering, with experience in managing internal and customer-facing systems, project planning and implementation, technical staff interviews, and incident escalation. Fred has a Bachelor's Degree in Computer Science (Network Communications) from Kingston University. Fred has also worked as a Software Developer and Datacentre Operations Lead, demonstrating their versatility and expertise in various IT roles. Throughout their career, Fred has shown a commitment to training, documentation, and implementing efficient IT solutions.