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Milena Piacek is a skilled professional with extensive experience in technical support roles primarily within the retail software industry. Currently serving as a Senior Technical Support Analyst at Aptos Retail since June 2022, Milena has previously held positions as a Senior Technical Support Specialist at SDL plc and various roles at Aptos Retail, including Level II Incident EOM Technical Support Analyst and Level II Rapid Response POS Technical Analyst. Milena's expertise includes incident and root cause analysis for Enterprise Order Management Solutions, technical and business troubleshooting, and rapid response for POS systems. Additionally, Milena has a diverse educational background, including a Graduate Certificate in Cyber Security from York University, a Bachelor of Arts in Psychology from Carleton University, and a Bachelor of Arts in Urban Studies/Affairs from Concordia University. Milena began professional experience as a Medical Receptionist at Clinique Sante Jeunesse.