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Ian Kilgallen has a diverse work experience in the technology and retail sectors. Ian worked as the Head of Store Systems Support at Aptos Retail, where they provided support for point-of-sale operations and advised retail head office teams. Ian also served as the Interim Head of Client Care Support, managing a team of support specialists and overseeing the smooth operation of software for top UK retailers.

Prior to this, Kilgallen worked at BT Expedite as the Head of 2nd Line Operations, managing retail software support teams and implementing proactive monitoring services. Ian also held the role of Managed and Proactive Services Manager, where they streamlined the Managed Services team and implemented 24x7 support capabilities. Ian was also the Head Office Systems Support & DBA Manager, leading teams supporting enterprise retail systems.

Before joining BT Expedite, Kilgallen worked at Sts Systems as a Head Office Systems Support Analyst, providing support for transaction auditing and data validation solutions. Ian also worked on streamlining the support function through the implementation of proactive monitoring solutions.

Kilgallen began their career at British Gas, where they held various roles including Business Objects Support & Development Team Leader, providing support and development of Business Objects reports and universes. Ian also worked as a Supply Advisor, addressing industrial gas supply inquiries and providing Microsoft application support.

Overall, Kilgallen has a strong background in managing support teams, implementing proactive monitoring solutions, and providing software support for retail and technology companies.

Ian Kilgallen attended Bridley Moor High School from 1989 to 1992. Ian then pursued further education at Redditch NEW College from 1992 to 1994, where they obtained a BTEC National Diploma in Computer Studies.