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Ching Yeung possesses extensive experience in technical operations and global technical support, having held significant roles at Intradiem and Aptean since 2011. At Aptean, Ching Yeung has served as Global Technical Support Team Lead and Customer Support Manager, leading teams in customer issue resolution, managing staffing levels, and enhancing team effectiveness through training and process improvements. Prior experience includes leadership roles at CDC Software, where Ching Yeung ensured high customer satisfaction and developed training plans, and at LOR Inc, with responsibilities in database development and maintenance. Ching Yeung is proficient in various tools, including Visual Studio and SQL, and demonstrates a strong commitment to technical expertise and customer service excellence.