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Abbin Mathew is currently a Jr. Customer Support Specialist at AppTweak, starting in November 2023, where responsibilities include providing support on ASO-related queries, collaborating with cross-functional teams, and serving as the primary contact for customer technical support. Previously, Abbin served as an Associate Consultant at Draup from August to November 2022, utilizing a data-driven approach to support clients and enhance machine learning models, while also contributing to a whitepaper on Reskilling. Early career experience includes a role as Guest Service Supervisor at the National Institute of Mental Health and Neuro Sciences from April 2020 to January 2022, focusing on delivering professional guest services. Abbin holds a Master of Science in Behavioral Science from Christ University, Bangalore, and a Bachelor of Arts in Psychology, Marketing, and Economics from the Indian Institute of Psychology and Research.