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Mark Reid has extensive experience in technical support engineering, beginning with a position at Microsoft from August 2010 to August 2012 as a Technical Support Engineer. Following this role, Mark Reid served as a Senior Technical Support Engineer at Moxie Software, Inc. from September 2013 to May 2014. Since May 2014, Mark Reid has held the position of Principal Technical Support Engineer at Apptio, progressing from a Senior Technical Support Engineer role within the same company. Mark Reid earned a Bachelor of Science in Information Technology from the University of Phoenix between 2009 and 2012, with additional education from the University of Utah.