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Mauricio L. is a skilled Support Engineer at Appspace since November 2021, specializing in troubleshooting customer issues related to signage content, room reservation platforms, and integrations with various media devices. Previously, Mauricio served as a Developer Support Engineer at Microsoft, providing assistance to enterprise customers with browser-related problems. Prior roles include IT Helpdesk Analyst and System Analyst at First Cash Financial Services, Inc. and Citi, respectively, focusing on account management and support for retail locations. Technical support experience was further developed at BlackBerry and as a Senior EDI Technical Support at DiCentral. Mauricio holds a Bachelor's degree in Computer Science from Franklin University and graduated from Leornado Da Vince High School.