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Michelle Torres is a highly experienced Senior Customer Success Manager with a proven track record in managing substantial client portfolios and driving customer retention and revenue growth. Currently at AppsAnywhere, Michelle oversees a $4.8 million book of business. Prior to this, at Accredible, Michelle managed $3 million in client revenue across North America, Latin America, and Spain, achieving a 95% customer satisfaction rate through effective onboarding and engagement strategies. Michelle's experience also includes significant roles at Meltwater and Intuition, where Michelle managed sizable accounts and enhanced client relationships. With a Bachelor of Arts in Business/Corporate Communications from Baruch College, Michelle has cultivated a well-rounded skill set in customer success, account management, and client engagement across various industries.