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Adriana Pena has extensive experience in customer experience and logistics, currently serving as the Director of Customer Experience at Approved Freight since June 2013, following roles as a Senior Customer Experience Associate and Customer Support/Account Manager. Prior to this position, Adriana worked at Honolulu Freight Service as a Pricing Analyst, where responsibilities included managing high-maintenance accounts and dispatching. Earlier experience includes serving as a Legal Secretary, Legal Assistant, and Notary Public at Bergkvist Bergkvist and Carter LLC, as well as a Billing Manager at YRC Worldwide, Inc. DBA USF Coast Consolidators, focusing on billing and rate quoting for ocean freight. Adriana holds an Associate of Arts degree in Legal Assistant/Paralegal from Platt College-Los Angeles and completed coursework at UCLA Extension in 2007.