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Jill Collins has extensive work experience in customer support operations and telecommunications. Jill worked at Appriss as the Director of Customer Support Operations from November 2015 to present. Prior to that, they held the same role at West IP Communications from February 2014 to June 2015. From September 2012 to November 2013, they served as the Senior Director of Operations and General Manager at Cbeyond. Jill also held various roles at Charter Communications from May 2000 to February 2012, including VP of Customer Operations and Senior Director of Customer Operations. Before that, they worked at Pegasus Satellite Television as the Director of Customer Service from January 1997 to May 2000. Jill began their career at AAF International BV as the Director of Customer Service from 1994 to 1997. Jill also worked at GE Answer Center as the Program Manager of Consulting Services from 1982 to 1994.

Jill Collins obtained a Bachelor of Science degree in Marketing from the University of Louisville. The duration of their education at the university and any previous academic experiences are not specified.