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Keith Reid has over 20 years of work experience in customer support services. Keith started their career in 1997 at Enghouse Systems as the Director of Support & Services, a role they held for almost 10 years. In 2006, they joined Applanix as the Director of Customer Support Services, where they currently work.

Keith Reid attended G Shaw from 1986 to 1995. From 1992 to 1997, they then pursued their education at Memorial University of Newfoundland, however, no degree or field of study information is available for either educational institution.