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Pavel leads Appian's Customer Success organization and Customer Office. He and his team are devoted to ensuring that customers obtain maximum value beyond the initial expectations of the platform. Pavel has 20+ years of experience in professional services with Salesforce and Monitor Group, where he focused on innovation, transformation and customer success initiatives. He was valedictorian of his graduating class and received the Gabino Barreda Medal for his studies in Chemical Engineering at the Universidad Nacional Autónoma de México. He also holds two Master's degrees from MIT in Engineering and Management.