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Debbie Hooks is an experienced professional specializing in customer service and operations management. Currently serving as a Dual Commodity Operations Analyst at APPI Energy since August 2014, Debbie handles a range of responsibilities including tax exemption verification, billing inquiries, payment plans, and customer follow-ups. Prior to this role, Debbie worked at The Knowland Group from December 2010 to May 2014, progressively advancing through various customer service positions while focusing on client relationship management and technical support. Earlier experience includes serving as Office Manager at Lakeside Assisted Living, where administrative oversight and staff management were key responsibilities. Debbie holds an Associate of Arts and Sciences degree in Mental and Social Health Services from Wor-Wic Community College.