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Clara Oliva is an experienced Sr SAP Business Analyst at Appgate since May 2021, with a strong background in SAP support and consulting. Previously, Clara worked as an SAP Help Desk Specialist at L'Oréal Travel Retail Americas from 2013 to May 2021, where responsibilities included managing a help desk team, optimizing issue-resolution processes, providing training and support for SAP users, and maintaining incident records in ServiceNow. Additional roles include Functional Analyst at Audalia Nexia and TRC Informática - Citibank, Functional Consultant at CXG credito familiar, and Administration Manager at Grupalia internet. Clara holds a Bachelor's degree in Business Administration and Management from Universidad Complutense de Madrid, a Master's degree in SAP THR Human Capital Management from SAP España, and a Database Administration Certificate from Universidad Politécnica de Madrid.