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Alejandro Ortiz currently serves as an Order Processing Specialist at AppDirect since February 2023. Prior to this role, Alejandro worked as an Intake Specialist at Glass Mountain BPO and contributed to Concentrix as a Mentor and Customer Service Representative, demonstrating skills in production support, team leadership, and administrative processes. Alejandro's professional journey began in sales at Distribuciones Diversas S.A. de C.V. and is complemented by a diverse educational background, including a TSU in Cybersecurity and a degree in Engineering/Industrial Management, along with other qualifications in accounting and business management.