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Ben Lewis is a seasoned professional with extensive experience in quality assurance, customer support, and product management. Currently serving as a Senior QA Engineer at Appcues, Ben manages QA testing across multiple teams and develops automated Playwright tests. In addition to this role, Ben is the Owner of RainTaps, overseeing all operations, product design, and partnerships. As the Founder and Freelance Developer at Neural Shunt Media, Ben has been instrumental in coding and QA for client communications. Previous experience includes leading customer success initiatives at MarketMuse and holding multiple support roles at Skyword Inc. Ben co-founded Mystery Envelope and has a robust educational background in web development, psychoanalysis, and a BA in Audio/Radio.