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Lynette Mwiti is a seasoned professional in customer experience management, currently serving as a Senior Customer Experience Associate at Apollo Agriculture since January 2020. In this role, Lynette analyzes performance metrics and KPIs to identify trends and areas for enhancement, contributing to strategic initiatives that improve team effectiveness and reduce burnout. Previously, Lynette held positions as a Telesales Associate, where timely sales tracking and reporting positively impacted the sales team's motivation, and as a Customer Service Executive, focusing on client profile accuracy and issue resolution. Lynette began career experience as a Call Center Executive at OKash Kenya, achieving collection targets and implementing repayment structures. Educationally, Lynette is pursuing a postgraduate degree at Moringa School and holds a Bachelor of Science in coastal and marine resource management from Kenyatta University.