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Etienne Descours is an experienced professional with a robust background in operations and customer success management. Currently serving as Responsable de la performance Opérationnelle at Apogea since December 2023, Etienne previously held various leadership roles at Lucca from February 2018 to November 2023, including Team Lead Operations and Customer Success Team Leader, where responsibilities encompassed team management, operational optimization, and customer relations strategy. Earlier experience includes customer success management at AssoConnect and retail management at DECATHLON FRANCE, supplemented by roles in advertising and digital product management. Etienne holds a Master’s degree in Marketing from NEOMA Business School and additional educational credentials from the University of Victoria and ESSCA.