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Ricardo Ramos is a Senior Service Designer at Aplo, a Design and Digital Transformation Consultancy based in Adelaide. Prior to this role, Ricardo worked as a User Experience Consultant at CTC Connectcom and as a Product Designer Specialist at Natosafe. With a background in economics, Ricardo has also held positions such as UX Leader at Bradesco Bank and Co-Founder at Flashdata Technology. Ricardo's expertise lies in user-centric design principles, research techniques, and solution development aimed at increasing user satisfaction. Additionally, Ricardo holds a postgraduate degree in Human Centred Design - Service Design from Universidade Positivo.